We ship in-stock orders as soon as possible. This is often the day you placed it or the day after, but there are many situations where it will take longer. Please see the Same-Day Shipping section for details.
You will be sent at least 2 emails for each order you place:
We offer the following levels of FedEx shipping for our customers
FedEx does not deliver to Post Office boxes (except FedEx SmartPost). If your shipping address is a Post Office Box, you will see the options for USPS shipping.
Currently international orders are not available. Check back soon or contact us.
Shipments to addresses within the U.S., over $75, get a Free Shipping option, with some exceptions. The Free Shipping option will use a standard ground-type shipment method. Some products are excluded from this policy, and shipments containing them will not show a Free Shipping option. Reasons for products to be excluded include, but are not limited to: heavy or dense items, items with large shipping dimensions, special shipping requirements, requires special handling in transit, and etc.
We guarantee to ship your order the same day you place it IF and ONLY IF your order meets ALL the following criteria:
If your order does meet all of the listed requirements, we guarantee shipment of your package that day. If it doesn’t meet them all, we may still get it out the same day, but no promises.
We currently do not offer Will Call pickup for local customers. Please check back when we have opened our brick and mortar location.
Any defective items may be returned for an exchange or upgrade within 10 days of purchase date. If we are unable to exchange the item, we offer you the choice of a full refund or store credit.
We are not responsible for products damaged during shipping. You must make claims for orders damaged during shipping directly to the carrier.
Non returnable items include custom cut cables, equipment with custom modifications, software, clothing, and printed material such as books and manuals.
All other returns are subject to a minimum 20% restocking fee. You must pay the return shipping fees and the items must arrive back at our location in new condition.