Shipping and Return Policy

Shipping Policy

We ship in-stock orders as soon as possible. This is often the day you placed it or the day after, but there are many situations where it will take longer. Please see the Same-Day Shipping section for details.

You will be sent at least 2 emails for each order you place:

  1. The Order Confirmation verifies that your order is in our system. Please review the email to make sure all the information is correct. Pause your order if something’s wrong.
  2. The Ship Notification is to let you know that your order is ready to go. It will be picked up by the shipping company the next time they come by our building.
  • US Shipping

    We offer the following levels of FedEx shipping for our customers

    • Overnight - FedEx Standard Overnight
    • Rush - FedEx 2-Day
    • Standard - FedEx Ground
    • Economy - FedEx SmartPost
    Post Office Box

    FedEx does not deliver to Post Office boxes (except FedEx SmartPost). If your shipping address is a Post Office Box, you will see the options for USPS shipping.

  • International Shipping

    Currently international orders are not available. Check back soon or contact us.

  • Free Shipping

    Shipments to addresses within the U.S., over $75, get a Free Shipping option, with some exceptions. The Free Shipping option will use a standard ground-type shipment method. Some products are excluded from this policy, and shipments containing them will not show a Free Shipping option. Reasons for products to be excluded include, but are not limited to: heavy or dense items, items with large shipping dimensions, special shipping requirements, requires special handling in transit, and etc.

  • Same-Day Shipping

    We guarantee to ship your order the same day you place it IF and ONLY IF your order meets ALL the following criteria:

    1. Your order is placed before 1:00PM, Central Time.
    2. You select a shipping method other than the Ecomony Shipping option
    3. The day you place your order is a Business Day.
    4. All items are in-stock.
    5. Your order is paid in full at the time you place it.
    6. Your order is not considered an Exception.
    7. Your order value is less than $1,200 before shipping costs.
    8. Your order is US Shipping
    9. Your order does not require any modification before it is able to ship.
    10. Your order does not contain any lithium-ion or lithium-metal batteries.

    If your order does meet all of the listed requirements, we guarantee shipment of your package that day. If it doesn’t meet them all, we may still get it out the same day, but no promises.

  • Local Customers

    We currently do not offer Will Call pickup for local customers. Please check back when we have opened our brick and mortar location.

Returns Policy

  • Defective Items

    Any defective items may be returned for an exchange or upgrade within 10 days of purchase date. If we are unable to exchange the item, we offer you the choice of a full refund or store credit.

  • Items Damaged in Shipping

    We are not responsible for products damaged during shipping. You must make claims for orders damaged during shipping directly to the carrier.

  • Non-Returnable Items

    Non returnable items include custom cut cables, equipment with custom modifications, software, clothing, and printed material such as books and manuals.

  • All Other Returns

    All other returns are subject to a minimum 20% restocking fee. You must pay the return shipping fees and the items must arrive back at our location in new condition.